Benefits of getting IRB approval for the questionnaire

  • Getting the IRsB approval because it is a human subjects research which relates to biomedical or social-behavioral in nature.
  • Our questionnaires involves age,gender, technical problems & duties that will relate to the privacy.   
  • We would like to gather information about the experiences for the user and first responder for the apps that are already exist and the problems that have encounter
  • After collecting the details of how current 911 system work and feedback, we can publish data what we found from the research.
  • From the data, we will make adjustments to the screens for better improvements

Process of making the questionnaire

Caller

  • The people we considered to interview about the 911 emergency  system are Caller, Dispatcher and First responder.
  • Also, the Age,Gender, and education level are important because the caller might describe their emergency type and current  location differently.
  • We have to know if  people have disability, if yes, what type of disability they have. Like speaking issue, walking problem, etc.
  • Language problem is the most important issue we had to consider about because United States is a big immigrant country. Many people live in here and most of them came from other country. If they are calling 9-1-1 and also they don’t understand English at all. What other language they can speak. Does anyone from their house can understand and speak English?
  • We might ask people who have called 9-1-1 about their experient, type of emergency they have?(like medical, police or fire issue)
  • Also consider about the time to call 911, like if they call 911 during the daytime that can get the responder faster? If they call it at the midnight , can you reach out to the Dispatcher for help or it take so long to reach?
  • The Place they report the emergency
  • The phone they use to call (like landline or Mobile )
  • neighborhood
  • Any difficulty you have when you try to reach out the  911 emergency system for help? ( Dispathcer can understand your descipiction of the emergency? Do they take so long to arrive to your emergency location? Ects)
  • Any recommendations the current 9-1-1 system can be improved?

 

Dispatcher

 

  • Educational level or any certification to be as dispatcher. How long does they need to update your certification?
  • How long do they work as that position
  • What is your job about?
  • How you handle people who calling 911 emergency don’t speak English
  • Percentage of non emergency call
  • How to deal with non emergency call
  • Problem or difficult  of current 911 system
  • Recommendation to improve the current emergency system

 

First responder

 

  • In terms of the level of the emergency, how the first responder respond to it?
  • Technical problems and difficulties when handling the emergency
  • The time it takes to get to the scene
  • How do the first responder interact with each other
  • Feedback about the current system
  • How do the dispatcher get into the third party for translation?
  • Neighborhood
  • Accuracy of determine the location

First Responder Interface Design (Version 2)

The home screen of the first responder will show the caller’s emergency need within the name and  address.

After the first responder press the caller press the caller.the first responder will click on duty to show that the squat is taking in charge of the case. At the same time, there will be a screen of detail for the caller’s information and case that is being transcribed by the dispatcher.

The media option gives the first responder access to the data shared between users and dispatcher. It also allows them to watch live videos being shared by the user.

 

Dispatcher Screen interface (Version 2)

Every member of the dispatcher has an personal account to perform the work in everyday basis. There is dispatcher center and resources appear on the screen once the account has log on.

At the dispatcher center, it shows different emergencies as being reported to 911 system where it can display the caller’s name, address and medical condition. voice call is default function

Also, the dispatcher can switch the way to communicate with the user,below the screen is text function.

As well as video

After dispatch button is pressed, there will be also a screen pop out that displays the approximate time that the vehicle takes to get to the location.

User Screens Design (Version 2)

After developing the wireframe we’ve decided to add color and organize the elements where they’d be placed in the finalized App concept for the main app screens.

User Screen Design:

User screen:

At the center,there is the map which can identifies your current emergency location. At the bottom, there are the three shortcut buttons to contact police, call 911 and EMS. If the users are  having the health issue and requesting for the emergency, they can just click the EMS button and  it brings them to the EMS dispatcher. Or when they are facing the problem that need the help from the police, they can click on the police button. If they don’t know which department they need to reach for help, then press call  911 button ,it will bring you the dispatcher and he/she will ask question about your emergency in order to determine what kind of the first responder to dispatch.

 

When a call is made through the app the default calling mode is Voice. The current calling mode is highlighted blue.

 

 

 

 

 

 

 

 

 

 

First Responder Wireframe

First responder:

The home screen of the first responder will show the caller’s emergency need within the name and  address.

 

After the first responder press the caller press the caller.the first responder will click on duty to show that the squat is taking in charge of the case. At the same time, there will be a screen of detail for the caller’s information and case that is being transcribed by the dispatcher.

 

The is support option at the button . Once is pressed, you can see the caller’s condition and it allows to see media ,images for the scene or end call.

 

 

Those image and media can be very helpful for the first responder to write the emergency’s report.

 

 

Dispatcher App Wireframe

Every member of the dispatcher has an personal account to perform the work in everyday basis. There is dispatcher center and resources appear on the screen once the account has log on.

 

At the dispatcher center, it shows different emergencies as being reported to 911 system where it can display the caller’s name, address and medical condition. voice call is default function

 

 

 

 

Also, the dispatcher can switch the way to communicate with the user,below the screen is text function.

Here, it is video function.

Once the dispatch click on the caller’s emergency, there will be a screen comes out where the dispatcher can voice/video/text and transcribe the information showing on the left side. On the right side, there will be a map showing the caller’s location and also different tabs of first responders can be dispatch according to the type of emergency.

 

 

 

After dispatch button is pressed, there will be also a screen pop out that displays the approximate time that the vehicle takes to get to the location.

 

 

 

 

User Interface Wireframe

User screen:

At the center,there is the map which can identifies your current emergency location. At the bottom, there are the three shortcut buttons to contact police, call 911 and EMS. If the users are  having the health issue and requesting for the emergency, they can just click the EMS button and  it brings them to the EMS dispatcher. Or when they are facing the problem that need the help from the police, they can click on the police button. If they don’t know which department they need to reach for help, then press call  911 button ,it will bring you the dispatcher and he/she will ask question about your emergency in order to determine what kind of the first responder to dispatch.

On the top right corner of the screen there is a  flag logo which includes the language function that the user can choose  their preferred language.

On the top  left corner of the screen we have the menu function which contains sign/login, setting and feedback buttons.

 

Once you click on the call 911 button, it will bring you the contacting 911 page. You can either select video, voice or text function to communicate with the dispatcher.
The voice function is just like the regular calling, if you don’t like to use the voice function,then you change to the video or text function.

The video function is good for people who have the emergency , the dispatcher is able to see your current situation and informs you what the next step to do or how to manipulate the scene until the first responder arrive.

 

The user are allowed to switch the communication’s way to texting. It is beneficial for the case of people have a the emergency and they can’t talk. So, the user can text their problem to the dispatcher. Moreover, the user is able use the camera to capture the picture of the emergency’s status and report them as the evidence. Furthermore, if the user are accidently call the 911, there is the end call that they can cancel that call.

 

 

When the users click  the “login” button on menu function, it bring them to  the login page

 

 

For first step, you need to enter your email and the password.

you need to enter your email and password, the next page of sign up, you need to enter your first and last name, your current living address.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Also, additional information page, it will ask if the user are disabled or not, if yes, explain what kind of the disability.  Moreover, it will ask your health condition and your allergies status. that ‘s all for user to sign up the account. Once the user sign up the account and when they are calling the 911, the dispatcher will able to see their name and all condition they filled out.

 

User Poll test