Abstract

The 9-1-1 emergency system is an essential service to our society and plays a critical role in the process of resolving emergency situations. The system could improve its efficiency by upgrading the platform it works on using a system that takes advantage of the latest technologies. Improvements to the current 9-1-1 system could save more lives if efficiencies can be made.

This project will define the existing 911 communication system inefficiencies and create a mobile app solution. It will offer new functions such as determining location passively using GPS, optimizing it for foreign language situations, make it convenient for people with disabilities, potentially increasing the response time.

Our preliminary research investigates the existing 9-1-1 system. We will interview and collect information from users throughout the system pipeline to see how the current system functions, and ask for recommendations from users—first responders, call centers, people in emergencies, government agencies—to determine where efficiencies can be improved immediately.
From that research, we will investigate existing technologies not currently being applied to the system. We will also extrapolate and suggest ways in which future systems might be incorporated to improve the response times.

Our research goal would result in the proposal of an alternative or additional system for aiding in emergency situations. Adoption of these concepts would potentially save lives, avoid personal and physical damage/destruction, and minimize risks to those whose job it is to aid those in need.