First Responder Interface Design (Version 2)

The home screen of the first responder will show the caller’s emergency need within the name and  address.

After the first responder press the caller press the caller.the first responder will click on duty to show that the squat is taking in charge of the case. At the same time, there will be a screen of detail for the caller’s information and case that is being transcribed by the dispatcher.

The media option gives the first responder access to the data shared between users and dispatcher. It also allows them to watch live videos being shared by the user.

 

Dispatcher Screen interface (Version 2)

Every member of the dispatcher has an personal account to perform the work in everyday basis. There is dispatcher center and resources appear on the screen once the account has log on.

At the dispatcher center, it shows different emergencies as being reported to 911 system where it can display the caller’s name, address and medical condition. voice call is default function

Also, the dispatcher can switch the way to communicate with the user,below the screen is text function.

As well as video

After dispatch button is pressed, there will be also a screen pop out that displays the approximate time that the vehicle takes to get to the location.

User Screens Design (Version 2)

After developing the wireframe we’ve decided to add color and organize the elements where they’d be placed in the finalized App concept for the main app screens.

User Screen Design:

User screen:

At the center,there is the map which can identifies your current emergency location. At the bottom, there are the three shortcut buttons to contact police, call 911 and EMS. If the users are  having the health issue and requesting for the emergency, they can just click the EMS button and  it brings them to the EMS dispatcher. Or when they are facing the problem that need the help from the police, they can click on the police button. If they don’t know which department they need to reach for help, then press call  911 button ,it will bring you the dispatcher and he/she will ask question about your emergency in order to determine what kind of the first responder to dispatch.

 

When a call is made through the app the default calling mode is Voice. The current calling mode is highlighted blue.

 

 

 

 

 

 

 

 

 

 

First Responder Wireframe

First responder:

The home screen of the first responder will show the caller’s emergency need within the name and  address.

 

After the first responder press the caller press the caller.the first responder will click on duty to show that the squat is taking in charge of the case. At the same time, there will be a screen of detail for the caller’s information and case that is being transcribed by the dispatcher.

 

The is support option at the button . Once is pressed, you can see the caller’s condition and it allows to see media ,images for the scene or end call.

 

 

Those image and media can be very helpful for the first responder to write the emergency’s report.

 

 

Dispatcher App Wireframe

Every member of the dispatcher has an personal account to perform the work in everyday basis. There is dispatcher center and resources appear on the screen once the account has log on.

 

At the dispatcher center, it shows different emergencies as being reported to 911 system where it can display the caller’s name, address and medical condition. voice call is default function

 

 

 

 

Also, the dispatcher can switch the way to communicate with the user,below the screen is text function.

Here, it is video function.

Once the dispatch click on the caller’s emergency, there will be a screen comes out where the dispatcher can voice/video/text and transcribe the information showing on the left side. On the right side, there will be a map showing the caller’s location and also different tabs of first responders can be dispatch according to the type of emergency.

 

 

 

After dispatch button is pressed, there will be also a screen pop out that displays the approximate time that the vehicle takes to get to the location.

 

 

 

 

User Poll test

9-1-1 System Processes

 

  • 9-1-1 is mostly called from a wireless device. The Nine Eleven National Association (N.E.N.A) shows that “An estimated 240 million calls are made to 9-1-1 in the U.S. each year. In many areas, 70% or more are from wireless devices.”

There are different process for 9-1-1 calls:

Basic 9-1-1:

  • Basic 9-1-1 means that when the three-digit number is dialed, a call taker/dispatcher in the local public safety answering point (PSAP), or 9-1-1 call center, answers the call.The emergency and its location are communicated by voice (or TTY) between the caller and the call taker.

    Enhanced 9-1-1:

    In areas serviced by enhanced 9-1-1, the call is selectively routed to the proper PSAP for the caller’s location, and the PSAP has equipment and database information that display the caller’s phone number and address to the call taker. 93% of counties with 9-1-1 coverage have enhanced 9-1-1 for callers. The term “enhanced 9-1-1” is not synonymous with wireless 9-1-1.

    Wireless Phase I:

    When Phase I has been implemented, the call taker automatically receives the wireless phone number.This is important in the event the wireless phone call is dropped, and may allow PSAP employees to work with the wireless company to identify the wireless subscriber.Phase I also delivers the location of the cell tower handling the call. The call is routed to a PSAP based on cell site/sector information.

    Wireless Phase II:

    While this is the ideal of that phase of 9-1-1 according to the USA today operators give as a testimony that “There are times when it doesn’t come up at all. Every day we receive calls where we get a tower address and that’s it.”

  • Phase II allows call takers to receive both the caller’s wireless phone number and their location information.The call is routed to a PSAP either based on cell site/sector information or on caller location information.

    9-1-1 Calls through VoIP:

    Business and residential use of Voice over Internet Protocol (VoIP) telecommunications services is growing at a rapid pace.Methods to bring 9-1-1 calls into E9-1-1 systems have recently become available, and NENA is leading work to develop full E9-1-1 capability for VoIP-based services.

    Next Generation Trends:

    Estimates are that nearly 29.7% of all U.S. households currently rely on wireless as their primary service as of June 2011 (having given up wireline service or chosen not to use it). (CTIA – Wireless Quick Facts – Dec 2011)

Technology behind the current 911 system.

Source: http://www.greatcall.com/greatcall/lp/technology-behind-911-calls-infographic.htm
Source: http://www.greatcall.com/greatcall/lp/technology-behind-911-calls-infographic.htm

Source: https://www.nena.org/?page=911Cellphones