First Responder Interface Design (Version 2)

The home screen of the first responder will show the caller’s emergency need within the name and  address.

After the first responder press the caller press the caller.the first responder will click on duty to show that the squat is taking in charge of the case. At the same time, there will be a screen of detail for the caller’s information and case that is being transcribed by the dispatcher.

The media option gives the first responder access to the data shared between users and dispatcher. It also allows them to watch live videos being shared by the user.

 

Dispatcher Screen interface (Version 2)

Every member of the dispatcher has an personal account to perform the work in everyday basis. There is dispatcher center and resources appear on the screen once the account has log on.

At the dispatcher center, it shows different emergencies as being reported to 911 system where it can display the caller’s name, address and medical condition. voice call is default function

Also, the dispatcher can switch the way to communicate with the user,below the screen is text function.

As well as video

After dispatch button is pressed, there will be also a screen pop out that displays the approximate time that the vehicle takes to get to the location.

User Screens Design (Version 2)

After developing the wireframe we’ve decided to add color and organize the elements where they’d be placed in the finalized App concept for the main app screens.

User Screen Design:

User screen:

At the center,there is the map which can identifies your current emergency location. At the bottom, there are the three shortcut buttons to contact police, call 911 and EMS. If the users are  having the health issue and requesting for the emergency, they can just click the EMS button and  it brings them to the EMS dispatcher. Or when they are facing the problem that need the help from the police, they can click on the police button. If they don’t know which department they need to reach for help, then press call  911 button ,it will bring you the dispatcher and he/she will ask question about your emergency in order to determine what kind of the first responder to dispatch.

 

When a call is made through the app the default calling mode is Voice. The current calling mode is highlighted blue.

 

 

 

 

 

 

 

 

 

 

Dispatcher App Wireframe

Every member of the dispatcher has an personal account to perform the work in everyday basis. There is dispatcher center and resources appear on the screen once the account has log on.

 

At the dispatcher center, it shows different emergencies as being reported to 911 system where it can display the caller’s name, address and medical condition. voice call is default function

 

 

 

 

Also, the dispatcher can switch the way to communicate with the user,below the screen is text function.

Here, it is video function.

Once the dispatch click on the caller’s emergency, there will be a screen comes out where the dispatcher can voice/video/text and transcribe the information showing on the left side. On the right side, there will be a map showing the caller’s location and also different tabs of first responders can be dispatch according to the type of emergency.

 

 

 

After dispatch button is pressed, there will be also a screen pop out that displays the approximate time that the vehicle takes to get to the location.