Every member of the dispatcher has an personal account to perform the work in everyday basis. There is dispatcher center and resources appear on the screen once the account has log on.
At the dispatcher center, it shows different emergencies as being reported to 911 system where it can display the caller’s name, address and medical condition. voice call is default function
Also, the dispatcher can switch the way to communicate with the user,below the screen is text function.
Here, it is video function.
Once the dispatch click on the caller’s emergency, there will be a screen comes out where the dispatcher can voice/video/text and transcribe the information showing on the left side. On the right side, there will be a map showing the caller’s location and also different tabs of first responders can be dispatch according to the type of emergency.
After dispatch button is pressed, there will be also a screen pop out that displays the approximate time that the vehicle takes to get to the location.